Expert Support and Training Built for Your Team's Success
Alpha Telecom Services provides dedicated technical support to keep your business communication systems running without interruption. From setup and configuration to troubleshooting and ongoing maintenance to end user training, our team is ready to resolve issues quickly, empower your staff, and minimize downtime for your operations.
Advanced call routing
Intelligent call distribution directs incoming calls to the right team members based on skills, availability, and business rules you define.
Virtual extensions
Add unlimited extensions to your system without physical hardware. Employees can use any device from anywhere to stay connected.
System integration
Alpha Telecom Services connects your PBX with CRM, email, and business apps. Your existing infrastructure stays in place.
Scalable architecture
Grow your team and add features without expensive hardware upgrades. Add extensions, users, and functionality on demand.
Voicemail and recording
Automatic voicemail transcription, call recording, and playback from any device. Never miss important details again.
24/7 system reliability
Redundant cloud infrastructure ensures your business stays connected around the clock. Automatic failover keeps calls flowing.
Expert support for the VoIP systems you rely on
Alpha Telecom Services provides hands-on troubleshooting, system configuration, end user training, and ongoing maintenance for a wide range of business phone platforms — including Nortel, Avaya, 3CX, Yeastar, and EMetrotel. Whether you're dealing with a technical issue, setting up a new system, training your team, or keeping an existing one running smoothly, we have the platform expertise to get it done right.
Nortel & Avaya Systems
Legacy system expertise to keep your established infrastructure running smoothly and secure.
3CX Setup & Troubleshooting
Complete 3CX support including configuration, call routing fixes, and integration with your existing tools.
Yeastar Administration
Yeastar system configuration, user management, and ongoing technical support to minimize downtime.
EMetrotel & VoIP Hardware
Hardware setup, IP phone configuration, and network optimization for your EMetrotel deployment.
Emergency Response
Fast troubleshooting when your phone system fails. We diagnose and resolve issues to restore connectivity.
Ongoing Maintenance
Regular system checks, updates, and proactive monitoring to prevent problems before they impact your business.
We fix your phone system fast
When your Nortel, Avaya, 3CX, Yeastar, or EMetrotel system stops working, you lose calls and productivity. We diagnose and resolve issues quickly so you get back online. Our remote support rates are $75 per 30 minutes. Or our yearly remote support rates are $495, based on 12 sessions per year, up to 30 minutes per session. Our onsite labour rate is $150.00 per hour, minimum is one hour. Then, $75 per 30 minutes after the first hour. Travel charge is extra. We also provide voice and data Cat5e & Cat6 cabling. $225.00 for the first cable run, up to 90ft drop ceiling. Additional cable runs are $175.00 each.