Our Cloud 3CX Business communication system that actually works.
3CX VoIP phone systems
Enterprise-grade 3CX phone systems built for Canadian businesses that need reliable, scalable communication without the overhead of traditional phone infrastructure. We supply and configure 3CX Basic, Pro, and Enterprise/AI licenses — covering everything from small teams to multi-site operations. Our setup process is straightforward and efficient, with most businesses fully up and running within an hour of getting started.
VoIP hardware
Reliable VoIP handsets, accessories, and networking gear built for continuous operation across Canada.
Dedicated support
Direct technical assistance when you need it, keeping your communication running smoothly.
Seamless integration
Connect VoIP phones, video conference, messaging, & customer data in one platform for better workflows. 3CX phone systems support Call Recordings, CDR Reports, Call Queuing, Live Chat, CRM software, incoming fax server, call transcription, & more, all in one platform.
Call analytics
Track usage patterns and costs in real time to optimize your communication budget.
Flexible scaling
Add users, lines, and features as your business grows without major infrastructure changes.
3CX Core PBX Features
SIP-based IP PBX phone system • Supports SIP trunks and VoIP providers • Unlimited extensions (depending on license) • Call forwarding and call transfer • Voicemail and voicemail-to-email • Ring groups and paging • Call parking and pickup •
3CX Call Management
Auto attendants (IVR) • Call queues for support or sales teams • Call recording • Call routing rules and schedule • Busy Lamp Field (BLF) monitoring • Detailed call logs and reporting
3CX Unified Communications
Voice, chat, and video in one platform • Video conferencing and web meetings • Presence status (available, busy, etc.) • Team messaging and collaboration • Web client softphone interface
Mobility & Remote Work
Mobile apps for iOS and Android • Desktop apps and web softphone • Remote extensions without VPN • Work-from-anywhere support
3CX Contact Center Features
Advanced call queues • Call monitoring and whisper coaching • Wallboards and analytics • Agent performance reports • Queue callbacks
3CX AI & Automation
AI receptionist (automated call answering) • Call transcription and summaries • AI-based call analytics • Automated call routing
Integrations
CRM integrations (Salesforce, HubSpot, etc.) • Microsoft 365 integration • API and Call Flow Designer for automation • SMS and messaging integrations
Security & Management
Encrypted SIP and media traffic • Role-based admin access • Central web management console • Backup and failover options
Let's build your business communication strategy
Alpha Telecom Services delivers VoIP systems and support that keep your team connected. Call +9052046970 to discuss your needs.